Coderific

rating for Citigroup

1.0 Not a place to depend on... posted on August 29, 2007

The benefits are good if you can keep your job! The getting hired is easy getting fired comes a dime a dozen. They love bringing in new faces every week and if you are there 6 months you are an old timer. They have no reason to keep you and when the customer is upset because the new person has no idea what they are doing that has no bearing on their thought process.
I thought this company would be so much better...I thought wrong and there is NO focus on customer service, no matter is you just had your wife of 50 years die today you must sell to that customer. I feel bad for some of the customers. I feel bad for some of the customer service reps who have no choice but to act like they have no soul. But that is the way they want the company to be ran. Do I agree with it. hell no you can always get more bees with sugar than you can with just plain mean ass spite.
This company has a lot of growing to do but not in the money areas...this company needs a heart and a SOUL.

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